Technical Support
Ongoing support for all your HR systems so you can focus on your business.
NBS understands that an HR platform touches multiple parts of one’s business, and that you can’t afford inactivity in the course of your daily business operations. So in addition to helping you design, implement, and integrate your platform, we’ll provide technical support for the hardware, software, and databases.
We’re on call 24/7 to ensure your system never experiences prolonged downtime. If your employees encounter problems connecting, accessing data, viewing their dashboard, or running reports, they can call to receive immediate assistance either via remote helpdesk session or from an in-person technician, and always within SLA.
Expert assistance within SLA
Information travels faster and core HR functions are completed more efficiently with an HRIS platform. But since it can be so complex, it is only as good as the people supporting it. Thankfully, we’re a complete IT services firm, so your issues will be resolved quickly and efficiently.
NBS’s HRIS Technical Support service includes:
- Hardware repairs & replacement
- Software optimization, updates, & upgrades
- Virus & ransomware detection & elimination
- Ongoing features & functionality training
- Database backup & recovery tools
Vendor Selection
We’ll help you choose the right platform from the wide range of options
Process Design
Work will flow logically and your HR data will always stay in compliance
Implementation
Every phase of your HRIS installation will be handled with expert care
Integrations
Your most important software apps will share the same data in real time